Frontier Airlines Expands Use of Self-Service Kiosks
Frontier Airlines and NCR Corporation have rolled out 75 NCR TouPort 70 kiosks to an additional 14 airports across the U.S. The deployment expands the existing footprint of Frontier Airlines’ kiosks, facilitating quick and convenient self-service check-in and other flight related services.
Through current use of NCR TouchPort kiosks in Denver, Frontier Airlines has given passengers the option to check in using the channel they prefer, cutting time spent waiting in line. This has reduced operational costs and improved overall efficiency. Today, nearly 70 percent of Frontier Airlines’ passenger check-ins occur via self-service channels -- either on the web or at an airport kiosk.
Deployment kicked-off in Omaha, Neb., at the end of March 2011, and the kiosks will be installed and available for passenger use by September 2011. Additional cities planned include Orlando, New York, Grand Rapids, Philadelphia, Dayton, Colorado Springs, St. Louis, Atlanta, Albuquerque, Austin, Newark, Nashville and Seattle.
Expanding kiosk deployment to additional airports will improve the travel experience for more passengers, enabling them to check-in, make seat selections, and pay for luggage without assistance from airline personnel.
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